Gear Up

Cookies Policy

Last updated - 5th November 2024

At GearUp.market, we prioritize customer satisfaction and want you to be happy with your gear. Please review our return policy for rentals, purchases, and courses to understand your options.

General Return Policy

Gearup.market accepts returns on eligible items within specific timeframes. Our return policy varies based on the type of transaction (rental, purchase, or course enrollment).

Returns for Purchased Items

  • Eligibility: Most items purchased on GearUp can be returned within 30 days of the delivery date. Items must be in their original, unused condition with all tags, labels, and accessories included.
  • Non-Returnable Items: Certain items may be ineligible for returns, including digital products, courses, and items marked "final sale." Check the individual listing for return eligibility.
  • Return Process:
    1. Initiate a Return: Contact our support team at support@gearup.market within 30 days of receiving your item to request a return.
    2. Shipping Instructions: Once your return is approved, you will receive detailed instructions on how to ship the item back to us.
    3. Condition Verification: Upon receiving your returned item, we will inspect it to ensure it meets the return criteria.
  • Refunds: Refunds will be issued to your original payment method within 5-7 business days after the item passes our inspection. Original shipping fees are non-refundable, and return shipping costs are the customer’s responsibility unless the item is defective or incorrect.

Rental Returns

  • Timely Returns: Items rented from Gearup must be returned by the agreed-upon return date. Late returns will incur additional fees based on the daily rental rate of the item.
  • Condition of Returned Rentals: Rented items should be returned in the same condition as they were received. If an item is returned damaged, additional repair or replacement costs may be charged.
  • Rental Extensions: If you need to extend your rental period, please contact our support team at least 24 hours before your original return date. Rental extensions are subject to availability and additional fees.

    • Course Cancellations and Refunds

  • Course Fees: Course enrollment fees are generally non-refundable, except in cases where a course is canceled by Gearup.market.
  • Course Cancellations by Gearup: If we cancel a course, you will be notified promptly and will receive a full refund of your enrollment fee within 5-7 business days.

    • Damaged or Incorrect Items

    If you receive an item that is damaged or incorrect, please reach out to our support team within 7 days of delivery. We will arrange for a return or replacement at no cost to you. Items damaged or altered by the customer after delivery may not be eligible for a refund or replacement.

    Contact Information

    For questions about our Return Policy or to initiate a return, please contact us at: support@gearup.market